Concerns, complaints & responses

Course Description

How do we provide pathways and respond to stakeholders in ways that encourage reporting? - ​ Ensuring organisations have well designed, accessible, culturally safe and transparent pathways for stakeholders to raise concerns, is critical to learning about child safeguarding concerns. Organisations must have the skills to respond effectively and appropriately and provide compassionate and trauma-informed approaches to all stakeholders involved – children, young people, families and workforce members. What will we learn? - This session explores the barriers to raising concerns, user friendly pathways, child centered and trauma informed responses, principles for conducting investigations and managing outcomes and expectations for stakeholders.