Question 1

Do you provide both face to face and virtual training options?

Accepted Answer

Yes, we can provide face to face or virtual training. Please indicate preference when requesting a quote.

Question 2

Do you offer training to individuals (not just organisations)?

Accepted Answer

We focus on providing training to organisations, however do have some training options for individuals. For group sessions, if you find it challenging to meet the maximum capacity for a training session and would like to make use of all available seats, we recommend considering collaboration with other relevant organisations.

Question 3

Can I request a quote for training?

Accepted Answer

Yes, for our standard modules (2 hours), we can provide a price promptly. For customised training, we can provide a quote based on the topic, required content, attendee numbers, virtual or face to face option, training location if face-face option is requested (suburb and state). Please note, our fee structure varies slightly for training sessions conducted during standard business hours compared to those scheduled after hours and on weekends.

Question 4

Are you able to modify your training content to suit certain organisations or industries?

Accepted Answer

Yes. We are able to modify many of our existing training modules to fulfil client requirements. Upon request, we will schedule a meeting with the client to discuss their requirements. Subsequently, STA will tailor the training program to align with the discussed specifications. Additional costs for customisation will apply.

Question 5

Does your training cover the National Principles and State/Territory based legislation?

Accepted Answer

Yes, our training is designed to cover all relevant frameworks and legislation in each State and Territory (and International Frameworks). Refer to our training modules page for the exact principles and standards that are addressed in each particular module session.

Question 6

Who are your faciliators?

Accepted Answer

You can view our facilitator biographies here. Our facilitators are matched with each module topic and geographical location, where applicable, and are leading practice safeguarding consultants.

Question 7

What is the maximum number of people that can be trained in one session?

Accepted Answer

Virtual training numbers remain at maximum of twenty-five people per session. Face to face training option can facilitate up to 100 people per session, however additional costs for each participant (over twenty-five attendees) will apply.

Question 8

Can we record the sessions?

Accepted Answer

We don’t allow sessions to be recorded for the following reasons:
it would require all participants to consent
we want our training sessions to be a safe space, for participants to ask questions and share perspectives, we don’t feel such a space is possible if being recorded
we do not have control as to where the recording is stored or shared

Question 9

How soon or far in advance am I able to book a training session?

Accepted Answer

You are welcome to enquire on any available dates.

Question 10

Can we train some of our staff via face to face, and some virtually in the same session?

Accepted Answer

Generally, we require selection of either face to face or virtual training, (unless you have very sophisticated tech and tech support to support both options at your organisation). We want all participants to have a high-quality experience, and this is often challenging when mixing virtual and face to face training.

Question 11

Are resources and handouts provided prior, during or following the meeting ?

Accepted Answer

We will provide a handout at the end of the training session with key information included. Full copies of the slides and presentation materials remain the exclusive property of STA and cannot be provided.

Question 12

Will our organisation receive a session evaluation at the end of the training?

Accepted Answer

Yes. We will supply a copy of the session evaluation following the session.

Question 13

Will I receive a certificate of completion following the course?

Accepted Answer

We do not provide electronic or hardcopy certificates following our training sessions, however they can be provided at an additional cost. We strongly recommend that your organisation maintains attendance records.

Question 14

Is there after-session support available?

Accepted Answer

STA are able to respond to questions following a training session (collated via the client-side contact person) within one week of the training session. If further advisory services are required, we can provide a quote for such.

Question 15

What is our organisation responsible for?

Accepted Answer

When you book a training session, a designated contact person from your organisation will need to be nominated. STA will communicate with the designated contact person regarding all matters before and after the training session. The contact person will be required to; provide own contact details, facilitate an appointment with appropriate technology links for those being trained, distribute the post-training survey link, maintain a list of employees who attended the training, confirm technology details if virtual training, confirm physical set up details if face to face training, confirm quote details and remain a contact point until session and post-training activities are completed.

Question 16

Are you a Registered Training Organisation (RTO)?

Accepted Answer

No, our training is considered non-accredited training.

Question 17

How long will it take for my training enquiry to be responded to?

Accepted Answer

We endeavour to respond to incoming enquiries within a 24-hour period.

Question 18

Can we book recurring training?

Accepted Answer

Yes. We welcome any enquiries regarding recurring training options (i.e ongoing quarterly sessions) and these will be offered at a discounted rate (conditions apply).

Frequently Asked Questions